question about buying cards :: Steam Trading Cards Group

STEAM GROUP

Steam Trading Cards Group STCards

Join Group

STEAM GROUP

Steam Trading Cards Group STCards

2,216,417
MEMBERS

65,648

IN-GAME

442,766

ONLINE

Founded

May 15, 2013

Overview Announcements Discussions Events Members Comments

All Discussions > General Discussions > Topic Details

hot topic wannabe Oct 8 @ 12:04pm

question about buying cards

not sure if this is the right place to ask this. i tried looking at steam support but it doesn't mention anything about my problem so i thought i'd post here. i'm trying to buy cards and have been able to in the past, but recently i've been unable to buy cards from any series now, and i have no idea why. my account is in good standing and nothing has changed. i get this message:

"additional confirmation required. for your account security, some purchases must be confirmed via your email." but when i confirm the email, nothing happens. my steam wallet amount stays the same, i don't get the cards, and then if i try to go and buy the cards again, i get the same notification and repeat it all over again

has anyone else had this problem and how can i fix this ?

< >

Showing 1-7 of 7 comments

Dan5000 Oct 8 @ 9:31pm

Might be that email confirmation is bugged. It works if you're using Steamguard on your phone.

Last edited by Dan5000; Oct 8 @ 9:32pm

hot topic wannabe Oct 9 @ 10:13am

Originally posted by Dan5000:
Might be that email confirmation is bugged. It works if you're using Steamguard on your phone.

i tried on the app and now it's changed the message to "some purchases must be confirmed via your steam mobile authenticator" and it keeps spamming the notification when i confirm the action. weird. i guess i just can't buy trading cards anymore

Dodece Oct 10 @ 5:00am

This is a procedural error on your part. When you close the page itself. You actually cancel your transaction. Keep the page open, and open the email. Follow the steps, and the sale will finalize. When you hit that X you are exiting out of the transaction. Don't do that.

hot topic wannabe Oct 10 @ 9:53am

Originally posted by Dodece:
This is a procedural error on your part. When you close the page itself. You actually cancel your transaction. Keep the page open, and open the email. Follow the steps, and the sale will finalize. When you hit that X you are exiting out of the transaction. Don't do that.

ohh okay. i got it working now, thank you

Dodece Oct 10 @ 11:43am

Originally posted by demon king:
Originally posted by Dodece:
This is a procedural error on your part. When you close the page itself. You actually cancel your transaction. Keep the page open, and open the email. Follow the steps, and the sale will finalize. When you hit that X you are exiting out of the transaction. Don't do that.

ohh okay. i got it working now, thank you

Glad to be of service.

Marcus Dec 3 @ 10:20pm

Same error, i do all of the confirmation don't close any pages, but can't buy any cards. Another new idiot in Valve, who doesn't use Steam, got to "update" Steam.