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what os is the client pc?
on the client, is it set to start in bpm or desktop mode?
try the link app for windows/linux/mac
steam link forum, subforums for device/os types, sticky thread has links to steam link app installers
https://steamcommunity.com/app/353380/discussions/
While looking into your questions I have tried to pinpoint if there are certain settings that provoke certain behaviours.
Host
No changes in default settings
Client
No changes in default settings
Result
Client shows black screen with continuous blue "Trivial Pursuit" loading spinner.
No interaction possible.
Starting the game on the host before connecting makes no difference, same behaviour.
Host
Disabled "Enable hardware encoding" in "Advanced Host Options"
No other default settings changed
Client
No changes in default settings
Result
Client shows black screen after a very brief moment of blue "Trivial Pursuit" loading spinner.
Interaction possible, but client screen still black.
Starting the game on the host before connecting makes it possible to play the game without issues.
Host
No changes in default settings
Client
Changed Streaming quality settings to Default from 4K Streaming
No other default settings changed
Result
Client shows black screen with continuous blue "Trivial Pursuit" loading spinner.
Host starts in BPM.
No interaction possible.
Starting the game on the host before connecting makes no difference, same behaviour.
Host
Disabled "Enable hardware encoding" in "Advanced Host Options"
No other default settings changed
Client
Changed Streaming quality settings to Default from 4K Streaming
No other default settings changed
Result
Client shows BPM launcher after a very brief moment of blue "Trivial Pursuit" loading spinner.
Interaction possible, BPM launcher fully visible.
Starting games work.
Playing games work.
Stopping games make the screen go black, I have to force quit and restart Steam Link to regain control. This workaround at least make it possible to remote control the host.
Looking at the tests, "Hardware encoding" plays a vital role here. Is this something something I would benefit from figuring out how to enable without issues?
it may just be issues with the intel arc dedicated gpu
those do not have dx9 hardware support, its driver needs the cpu to transcode dx9 to dx10-12
try looking for newer drivers, and ask in the intel arc forums