STEAM GROUP
Steam Guard Mobile Authenticator Beta MobeAuthBeta
STEAM GROUP
Steam Guard Mobile Authenticator Beta MobeAuthBeta
872
IN-GAME
5,049
ONLINE
Founded
April 14, 2015
 This topic has been pinned, so it's probably important
Feedback from the beta
Please post your feedback for the beta here. If you've an actual bug to report please post here instead.

Please check the FAQ if your issue/question/feedback isn't somehow covered there.

Thanks!
Last edited by KillahInstinct; Apr 15, 2015 @ 6:07pm
< >
Showing 1-15 of 275 comments
Nucloid Apr 15, 2015 @ 4:16pm 
The authenticator is working fine for me on my Galaxy s4(4.4.4) & Acer Aconia a200-G16(4.0.3) Tablet. The steam app in general needs a major update. App is tanking / severely reducing my tablet's performance.

EDIT: I should of included more info with my post.

1) I uninstalled steam off both android devices & freshly reinstalled
2) Signed in with both devices. Had to get steam guard codes for both devices to log in.
3) Used my s4 to recieve the sms messages and used my tablet to read the email(s). For some reason my phone ignored the first message and sent another message.
4) Used code on phone and locked steam guard onto sms codes.
5) Refreshed tablet to understand the steam guard change.
6) Both devices are reading sms system.
Last edited by Nucloid; Apr 15, 2015 @ 4:31pm
KillahInstinct Apr 15, 2015 @ 4:17pm 
I noticed a couple of things:

1) I got two mails, one "Steam Authenticator sign-up" and "Phone added" very briefly after each other. Seems a bit redundant

2) The phone e-mail needs updating
Hello KillahInstinct
A phone number (ending in XXXX) has been added to your account.
If you did not do this, your account may have been compromised. Please change your password immediately, or contact Steam Support.
- Similar comments to below (bulletpoint 3).

3) The Authenticator sign-up needs updating:
A Steam Authenticator has been successfully added to your account.

If you did not attempt this action, please change your password immediately or follow
this link to the Steam Support site to lock your account and submit a request for assistance:
Link to lock account

Thanks for helping us maintain the security of your account.
- Link missing
- The 'change password immediately' could probably also use a link to the Support FAQ
- Same for 'submit a request for assitance'

4) The phone e-mail has an inconsistent HTML format compared to other Steam e-mails.
Last edited by KillahInstinct; Apr 15, 2015 @ 4:18pm
teh g Apr 15, 2015 @ 4:18pm 
Looks good so far. It is a bit clunky and shows that the Steam app on Android needs some work really badly. I will see how it goes as I try logging in in various locations.

Couple of questions:

Is there a backup method?
Can I still get emails sent if I lose my phone?
What happens if/when I get a new phone?
Satoru Apr 15, 2015 @ 4:22pm 
Originally posted by teh g:
Looks good so far. It is a bit clunky and shows that the Steam app on Android needs some work really badly. I will see how it goes as I try logging in in various locations.

Couple of questions:

Is there a backup method?
Can I still get emails sent if I lose my phone?
What happens if/when I get a new phone?

https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030&l=english

The FAQ they have covers a lot of the 'worst case' scenarios. Basically you have backup codes (which 99.999% of peole will never print) or SMS recovery
Last edited by Satoru; Apr 15, 2015 @ 4:22pm
Cactus Apr 15, 2015 @ 4:24pm 
So far so good.

Updated the Steam App on my Android device. (Google Galaxy Nexus)
Upon launching the App I was presented with the screen regarding the two factor authentication
Changed the setting to recieve it via SMS rather than Email.
Followed the prompts, recieved two emails from Steam Support
Relogged and Bam it asked for the code.

Works as intended :tgrin: Thanks for the update!
Last edited by Cactus; Apr 15, 2015 @ 4:29pm
ドット Apr 15, 2015 @ 4:30pm 
Works really well on my BBQ10, although the process of activating it was wonky (which is the Android emulator's fault).
Really like the new addition of the extra security, however, what if someone have a rooted device, could someone steal the tokens?
The UI on the Android client is still behind the iOS client. Could do with some optimizations on the Android part as well.
Felix Apr 15, 2015 @ 4:37pm 
Originally posted by KillahInstinct:
- Link missing
I was just about to report this, too.

It also seems a little unnecessary to get two emails - One saying my phone number has been registered and another saying that it's been activated. But that's more of a nitpick than anything.


Also, on the Manage Your Phone page on the Steam Community website, there are two missing strings - One as the webpage title and another in the page text:
#phone_manage_title #phone_manage_about
Last edited by Felix; Apr 15, 2015 @ 4:41pm
JacobU Apr 15, 2015 @ 4:43pm 
Originally posted by FrazerJC:
Originally posted by KillahInstinct:
- Link missing
I was just about to report this, too.

It also seems a little unnecessary to get two emails - One saying my phone number has been registered and another saying that it's been activated. But that's more of a nitpick than anything.


Also, on the Manage Your Phone page on the Steam Community website, there are two missing strings - One as the webpage title and another in the page text:
#phone_manage_title #phone_manage_about

Thanks, we will fix that.
Nucloid Apr 15, 2015 @ 4:47pm 
Just ran into a small issue. I'm getting an empty blue screen on my galaxy s4. I clicked the app icon on the dashboard.

http://i.imgur.com/uFhJqkG.png

Phone is showing multiple instances of steam running. Never seen that happen before.
http://i.imgur.com/GJnhB8z.png

EDIT: I was able to fix the empty blue screen by clearing out the app instances shown in the second image.
Last edited by Nucloid; Apr 15, 2015 @ 4:49pm
KillahInstinct Apr 15, 2015 @ 4:52pm 
Two-factor page uses wildy different style than phone page.
KillahInstinct Apr 15, 2015 @ 4:53pm 
Originally posted by Nucloid:
Just ran into a small issue. I'm getting an empty blue screen on my galaxy s4. I clicked the app icon on the dashboard.

http://i.imgur.com/uFhJqkG.png

Phone is showing multiple instances of steam running. Never seen that happen before.
http://i.imgur.com/GJnhB8z.png

EDIT: I was able to fix the empty blue screen by clearing out the app instances shown in the second image.
I've had the same. Not sure how to reproduce it yet. I do know it happened after I was on a certain page and then either clicked the Steam Guard icon, or locked the phone.
KorDen Apr 15, 2015 @ 4:54pm 
Entire Steam mobile app for Android needs huge upgrade...
If you press home button to see SMS message, after going back app reset page to home and you should go through entire process again, which gives you another code in the next message.
So it's impossible to enable authenticator if you have notifications disabled or the code is cutted because of message length for example

Plus https://steamcommunity.com/groups/MobileAuthBeta/discussions/1/618459297893566771/
Last edited by KorDen; Apr 15, 2015 @ 4:56pm
KillahInstinct Apr 15, 2015 @ 4:56pm 
Originally posted by KorDen:
Entire Steam mobile app for Android needs huge upgrade...
If you press home button to see SMS message, after going back app reset page to home and you should gothroygh entire process again, which gives you another code. So if you have notifications disabled or the code is cutted because of message length, it's impossible to enable authenticator

Plus https://steamcommunity.com/groups/MobileAuthBeta/discussions/1/618459297893566771/
I had notifications enabled, opened my text-message from the dropdown (I don't have the option to read it from the notification bar) and could go back just fine. Maybe phone specific?
JacobU Apr 15, 2015 @ 5:01pm 
Originally posted by KillahInstinct:
Two-factor page uses wildy different style than phone page.

This is known.
KorDen Apr 15, 2015 @ 5:02pm 
Originally posted by KillahInstinct:
I had notifications enabled, opened my text-message from the dropdown (I don't have the option to read it from the notification bar) and could go back just fine. Maybe phone specific?
Same issue with initial Steam Guard authentication hasn't fixed from 2012. They just send same code if there are two requests from one device in a short time.

If you opened message from notificaton and then presseed back button - it's ok, but if you pressed home and then clicked on Steam icon - it always resets to homepage then.
Last edited by KorDen; Apr 15, 2015 @ 5:03pm
< >
Showing 1-15 of 275 comments
Per page: 1530 50