STEAM GROUP
HoxHud for Payday 2
STEAM GROUP
HoxHud for Payday 2
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 This topic has been pinned, so it's probably important
Chaos King Sep 13, 2015 @ 11:34am
[READ BEFORE MAKING A POST!] Troubleshooting FAQs
A comprehensive post covering the basics needed for troubleshooting and most common issues in form of a Q&A.

Q. How to make a proper troubleshooting request post?
A. Information is key! Include as many details as possible.
1. Make sure you done the “Basic troubleshooting steps” (Always the last Q&A in this post).
2. Make sure to search for your issue prior to making a post.
3. Describe in detail your problem.
4. If relevant provide crashlogs in your post.
5. Provide screenshots of the following folders: PAYDAY2, HoxHud and Lib>Native.
6. Can you reliably replicate the issue at hand? If so then describe the process.
7. Provide game version and HUD version (both can be found on the main menu in game bottom right corner).

Q. How to find your PAYDAY2 folder location?
A. Steam is your friend!
1. Right mouse click on the library tab, find PayDay2.
2. Left mouse click on PayDay2 to open the drop-down menu.
3. Right mouse click on properties.
4. In the PayDay2- Properties window click on the Local Files tab.
5. In Local Files tab, right mouse click on “BROWSE LOCAL FILES...”.

Q. How to verify your game cache?
A. Steam is still your friend!
1. Right mouse click on the library tab, find PayDay2.
2. Left mouse click on PayDay2 to open the drop-down menu.
3. Right mouse click on properties.
4. In the PayDay2- Properties window click on the Local Files tab.
5. In Local Files tab, right mouse click on “VERIFY INTEGRITY OF GAME CACHE...”
6. Contemplate the meaning of life while Steam does it's thing.

Q. Where can I find my crash logs?
A. The default place for your crashlogs will be at: C:\Users\<Your user name>\AppData\Local\PAYDAY 2 there you can find a file named crashlog.txt.
An easy way to find the correct place is by doing a search on your machine for: %LOCALAPPDATA%\PAYDAY 2

Q. Why is everyone telling me to use the search option before posting?
A. In most cases any issue you having was posted and resolved in previous posts, that's why one of the basic forum rules is to search for it, instead of making a new post that will take valuable time from the moderators and group members answering something for the 1000th time.

Q. How to use the search option?
A. Glad you asked instead of making a redundant post! This is how:
1. In HoxHud steam group, click on discussions.
2. At the top of the page look to your right, right above the “Start a new discussion” button, located a search field.
3. Type in that field key words related to your issue.
4. Found your answer in one of the search results? If yes then great, if no proceed to step 5.
5. Start a new discussion and make your post (the first Q&A explains how).

Q. How did I managed to get here and yet miss where to download HoxHUD mod?
A. I am surprised as much as you are on your ability to wonder in here and yet miss the download links, anyhow here they are:
http://steamcommunity.com/groups/HoxHud/discussions/1/620695877120340941/

Q. How do I install or uninstall HoxHUD?
A. Here is an awesome step by step (with video) guide by Odinn:
http://steamcommunity.com/groups/HoxHud/discussions/1/530646080861259457/

Q. Is it a feature of the mod or a bug?
A. Please make sure you read on HoxHUD features, bug reporting rules and known caveats before thinking it's a bug and you should report it.
HoxHUD features: (note: this post is slightly outdated and some newer features such as “auto pick card” and “skip end screen” are not included in the original post).
http://steamcommunity.com/groups/HoxHud/discussions/0/540743757227651423/
Bug reporting and (known bugs):
http://steamcommunity.com/groups/HoxHud/discussions/5/35220315666766887/
Known caveats (Do not report those as bugs, they will be ignored):
http://steamcommunity.com/groups/HoxHud/discussions/5/35222218849475909/

Q. VC Redist, what are you even talking about?!
A. It is the Visual C++ Redistributable Packages install run-time components that are required to run C++ applications that are built by using Visual Studio 2013 (such as HoxHUD mod) . All you need to know is that you need it to run HoxHUD.

Q. How do I install VC Redist?
A. Follow this easy steps and you all set:
1. Click on the link provided bellow.
http://www.microsoft.com/en-us/download/details.aspx?id=40784
2. Keep in mind that:
32 bit Windows users download and install the x86 version in the link above
64 bit Windows users download and install both x86 and x64
3. Follow the installation instructions provided in the link above.
4. Make sure you rebooted your machine after you done.

Q. Why my AV saying HoxHUD is a Virus/Trojan?
A. Your Anti-Virus or other security programs may throw a fit when they see HoxHUD files due to them being encrypted and the AV inability to be sure if there might be something harmful inside, it is called a false positive, keep in mind HoxHUD is officially approved by Overkill, the developers of PayDay2.
Here are some related links explaining things in grater detail:
http://steamcommunity.com/groups/HoxHud/discussions/0/43099721867337554/
http://steamcommunity.com/groups/HoxHud/discussions/0/35222218669416536/

Q. Why is everyone saying make an exception for HoxHUD and how do I do it?
A. For the first part of the question, you should make sure HoxHUD related files and folders have an exception in your specific security programs to allow the mod to run properly and not be wrongly tagged as a virus/trojan (false positive).
For the second part of your question, there are so many security programs on the market and realistically you shouldn't expect us to know the features of each and every one of them, so use Google, Google is your friend in this case, not us.
A partial list that I've compiled of common security programs explaining how to make an exception:
http://steamcommunity.com/groups/HoxHud/discussions/2/541906348055470222/

Q. What programs might conflict with HoxHUD?
A. For some reason IOBIT programs, Raptr snd Evolve* don't play nice with HoxHUD and by just having them installed on your machine, will prevent HoxHUD from working and often results in the game not launching.
The best solution is to decide if you wish to remove IOBIT programs and Raptr from your machine.
Here is an UNTESTED workaround for IOBIT, if it doesn't work, then again removing is the only option:
http://steamcommunity.com/groups/HoxHud/discussions/0/43099722100352100/
*Evolve's overlay in some cases can cause a crash of the game itself, unrelated to HoxHUD.

Q. Why is my game crashing when I start a heist? (.MP3)
A. In some cases the wonderful sound file provided by Pete Gold (the voice of Hoxton) can be the cause of it, the mod comes with a self crashcheck file that should resolve the issue by itself, but if for some weird reason it failed to do so, then you might consider removing the hoxhud-initialised.mp3 file located in the HoxHud folder.

Q. Since I installed HoxHUD the game skips end of heist screens, picks a card by itself, changes songs in the middle of the heist, what is going on?
A. All of those things are features of the mod and not bugs.
1. You can chose to disable the "skip end screen" feature by going in game to options > HoxHUD options > HoxHUD extra options and ticking off the mark on "Auto-continue mission end screen.
2. You can do the same with the card pick (even tho it doesn't mater what card you will pick, the game decided before you even clicked on it what you going to get.).
To do so in game go to options > HoxHUD options > HoxHUD extra options and tick off the mark on "Autopick a card at the lootdrop screen".
3. You keep accidentally switching songs at "random" in the middle of a heist, then consider rebinding the keys that do so by going to options > controls > edit keys and rebinding the keys for "previous song" and "next song", a good option is the "[" and "]" keys for example.

Q. I installed HoxHUD with the BLT:CSE but they refuse to play along, what can I do?
A. Please try renaming the IPHLPAPI.dll file under PAYDAY2/lib/native to BLTCSE.dll.
The folder after installing HoxHUD and BLT:CSE:
http://i.imgur.com/MJClULF.png
The folder after renaming the file:
http://i.imgur.com/8sdE5gQ.png
*Please note: Running multiple mods may still cause some conflictions, installation order and mods load order are crucial.

Q. I downloaded and installed HoxHUD, but it doesn't show in game\ The game isn't launching \ The game crashes?
A. Make sure you done all of the following things:
1. Have you installed HoxHUD in the correct place?
2. Have you verified your game cache?
3. Have you made sure to install your VC Redist?
4. Have your security program\s “ate” parts of HoxHUD?
5. Have you made sure to make an exception in your security program\s for HoxHUD files/folders?
6. Do you by any chance have an IOBIT (for example: Malware Fighter / Advanced System Care ) or Raptr on your machine?
7. Are you running other mods that might conflict with HoxHUD?

* Please note: Relevant information is added and updated in the post periodically close to other related content and not in a chronological order.

** Please note: HoxHud group does not provide technical support for users with pirated versions of the game or parts of it.
http://steamcommunity.com/groups/HoxHud/discussions/0/523897023723416257/
Last edited by [TECT$ECore] Olipro; Jul 9, 2017 @ 6:27pm
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Showing 1-10 of 10 comments
Drew Peacok Sep 13, 2015 @ 11:34am 
too much freetime if you wrote all this just now
Chaos King Sep 13, 2015 @ 11:36am 
Originally posted by DKTheDvd3000:
too much freetime if you wrote all this just now
I copy pasted my thread from troubleshooting that I created some time ago, people that need troubleshooting keep making the wrong turn and miss the post that solves 99% of the issues.
Sam Jul 16, 2017 @ 8:19pm 
:hoxton:
Mayo Jul 28, 2017 @ 6:01pm 
Game crashes randomly
NowBobCat Aug 11, 2017 @ 4:55pm 
the latest version of hoxhud I can find is the beta for v.10 from 2014, could someone please point me in the direction of a more recent version?
D May 28, 2018 @ 1:02pm 
good work:steamhappy:
Waffle.jpg Jul 1, 2018 @ 11:43am 
76561198173595138 Oct 19, 2018 @ 11:23am 
Hello, I have HOXHUD installed but no options show up. I have Modified Files guis / textures / pd2 / blackmarket / icons / characters / old_hoxton.texture
ISellTarkovCheats Jan 5, 2019 @ 12:00pm 
rrrrreeeeeee
overset Jan 5, 2019 @ 12:01pm 
ok
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