Hey there,

Thanks for getting in touch with us.

I'm sorry to hear that you are unable to launch the game after the purchase.

To troubleshoot this issue, we advise you to apply the following steps in this order:

1. Check no updates are waiting to be downloaded and that Ubisoft Connect is fully updated.
2. Verify the game files[ubi.li] of the game you are trying to launch in both Steam and Ubisoft Connect, to see if this will initiate an update.
3. Run Ubisoft Connect with admin rights[ubi.li]
4. Back up your save and game files[ubi.li] then Clear the Ubisoft Connect launcher cache.[ubi.li]
5. Reinstall[ubi.li]Ubisoft Connect.

Please let us know if that resolved the problem, and you can now launch the game.

Eu não encontro a chave de ativação do Ubisoft Connect, comprei o jogo e não consigo jogar.

I still cant play it too, even though Ive contacted Ubisoft support

Hi all! I'm sorry for the late response and to hear that this issue is persisting for you. Is this your first time launching Far Cry New Dawn? If so, please make sure that Ubisoft Connect is completely closed (and not running in the background). When it’s open and you try to launch the game for the first time, it thinks you’ve already played the game via Steam and will look for the license, prompting the activation key window.

I would therefore, advise to try the following:

1. Make sure Steam and Ubisoft Connect are completely closed via the task manager.
   
   
2. Launch Steam and then start the game.
   
   
3. It should automatically open Ubisoft Connect for you, link the two platforms, activate the game’s license on your Ubisoft account, and launch the game without asking for a key.

PLEASE NOTE: Before you try the first step, ensure you are logged in with the correct Ubisoft account you want to use. Once activated, the game is bound to that account.

I hope this helps! Please let me know if you have any further questions or issues ☺️

i already contact the ubisoft support, and all the methods are not working.