Update Regarding Steam Accounts Impacted by Outage :: Guild Wars 2 General Discussions

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ArenaNetRubi [developer] Jan 30 @ 12:57pm

Update Regarding Steam Accounts Impacted by Outage

During the recent Steam outage, a change in how Steam’s API verified expansion ownership caused Guild Wars 2 Steam accounts to be incorrectly marked as Play for Free accounts, regardless of their actual status. Once we identified the issue, we implemented a fix to restore the correct expansion status for all affected players. No progress or items were lost, and all impacted accounts have been returned to their proper status.

This issue lasted for approximately ten hours. We understand how frustrating and concerning this was for those affected, and we sincerely apologize. To thank you for your patience, we are applying 800 gems to all impacted accounts. No action is needed—your gems will be automatically applied later today and will be available for use the next time you log in.

Thank you for your understanding!

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Showing 1-15 of 52 comments

SinisterSlay has Guild Wars 2

Jan 30 @ 1:13pm

I think its great you were able to resolve this.
Sure a bunch of crying children complained, but I am a dev, I understand how irritating third party APIs changing is. You did well to fix it so fast.

MrImpiz

Jan 30 @ 1:59pm

Thank you for this! It was quite the scare to see 150 euro DLC where all gone when you logged in but happy you where able to fix it. Especially before you noticed it affected everyone. Very nice of you to give something extra for the trouble, that's very healthy game practice that's rarely seen nowdays. Appreciate the update what was going on and the gems.

MZilla

Jan 30 @ 2:11pm

Thank you so much for looking into this! my GF and I were quite scared yesterday when we logged in and saw all expansions gone

You guys are amazing

Selecko

Jan 30 @ 3:35pm

danke

Final Fushigi 40K has Guild Wars 2

Jan 30 @ 3:46pm

My account doesn't seem to have anything added - have the gems already been handed out? Where would I contact for support?

lucidique

Jan 30 @ 3:51pm

Thank you for taking the time to look into the issue. The gems were not necessary, but they are appreciated.

Cheers!

Jan 30 @ 7:11pm

Originally posted by SinisterSlay:
I think its great you were able to resolve this.
Sure a bunch of crying children complained, but I am a dev, I understand how irritating third party APIs changing is. You did well to fix it so fast.

and everyone got 800 gems as compensation for enduring less than 24h with the dlc issue, tbh most dont deserve it specially ppl who were spaming the forum saying anet is a scammer, worst game ever, terrible publisher, lets go back to eso etc etc what a bunch of ungrateful kids throwing massive tantrum, lets not forget those who gave negative review and wont change it.

GabeCube™© has Guild Wars 2

Jan 30 @ 10:50pm

Nice thanks Anet the gems are always welcome now i can buy my skyscale skin

Alekero

Jan 31 @ 1:15am

Thanks!

Arcios™

Jan 31 @ 3:18am

This is a great idea for compensation. However, i am still missing the 800 gems and i was impacted. I would apprechiate you to check this.

#10

Pituri

Jan 31 @ 5:03am

Thank you for giving me a currency that I can only use in your game. I mean, its not like I can convert them to dollars. Thank you very much. I just want to make sure that we are on the same page. That an "in-game" currency were given for a recent "in-game" issue. If you give a refund for those who want a refund (no questions asked), well that would say something extraordinary about the developers. Something like this: "this game is so fantastic that even if a game purchase refund was issued, the customers would not even dare to consider it because they are absolutely satisfied with game." Now, that would be something. But the rest doesn't really impress me.

I thank you for the gems. I mean it. As long as we are on the same page, that is: you keep the dollars and give the gems away.

No problem. Thank you.

#11

GabeCube™© has Guild Wars 2

Jan 31 @ 5:14am

Originally posted by Arcios™:
This is a great idea for compensation. However, i am still missing the 800 gems and i was impacted. I would apprechiate you to check this.

Me too glad i wasn't the only one.

#12

Elesora

Jan 31 @ 9:30am

really appreciate the quick fix dev team, even though im late to post this but i appreciate you all

#13

Svensk Tiger has Guild Wars 2

Jan 31 @ 7:11pm

Thank you for the gems ArenaNet!

#14

Carabosse

Feb 1 @ 9:44am

Thank you all for sorting this out. Glitches are inevitable, but my partner and I both appreciated how quickly you were able to get things running again.

#15

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Showing 1-15 of 52 comments

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Guild Wars 2 > General Discussions > Topic Details

Date Posted: Jan 30 @ 12:57pm

Posts: 52